Important Notes
To add users to your Sonix account, you need to be on an active Premium or Enterprise plan.
You need to be the account owner or have an admin role.
The Standard plan is limited to a single user.
Step-by-Step Instructions
Log in to your account and on your homepage or dashboard, click the "Add User" button.
2. Enter the new user's name and email address, and select their roles. Their permission level will depend on the role selected.
3. Click "Invite New User via Email" to send the invitation.
4. The invited user must check their email, accept the invitation, and set a password. If they don't receive the invite, advise them to check their spam folder.
Common Issues and Troubleshooting
What should I do if the invitation email is not received?
If the invitation email is not received, first verify that the email address is correct. Next, ask the user to check their spam folder, as the email may have been filtered there. If the user still hasn't received the invitation, you can resend it to ensure they get the necessary information.
Why can’t I add a new user?
The user limit applies only to Enterprise plan holders and is based on the number of seats purchased during the initial subscription. To add more seats, contact Sonix support at [email protected] or through the chatbox in the bottom right corner of our website.
Frequently Asked Questions
How can I add users mid-billing cycle?
To learn more about adding users mid-billing cycle, please refer to this help center article.
Why can't I add a new user on a free trial or standard plan?
On the Free Trial and Standard plans, which are designed for a single user, user management features are limited. To add more users, you would need to upgrade to a Premium or Enterprise plan, which allows for additional seats based on your subscription.
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For further assistance, please contact Sonix support at [email protected] or through the chatbox located in the bottom right corner of our website.