Important Notes
Access to Both Accounts: You will need to have full access and login credentials for both Sonix accounts you wish to merge.
Administrative Privileges: Ensure you have the necessary administrative rights or login credentials for both accounts.
Case-by-Case Evaluation: Please note that all merging requests are reviewed individually, and approval is not guaranteed.
Step-by-Step Instructions
If you wish to explore the possibility of merging your Sonix accounts, please follow these steps:
Initial Assessment (by you): Before contacting support, please consider the account you would like to close and estimate the number of files it contains. This information will be helpful in the initial evaluation.
Contact Our Support Team: Reach out to our support team with a clear request to merge your two Sonix accounts. Please provide the email addresses associated with both accounts and the approximate number of files in the account you wish to close. Our support team will forward your request to our Accounts Team for a thorough evaluation.
Accounts Team Evaluation: The Accounts Team will review the details of your request, taking into account factors such as the number of files, subscription status, and other relevant information.
Outcome and Next Steps: If the merge is deemed feasible, the Support team will follow up with clear instructions to facilitate the process. This may include steps for downloading files from the account to be closed or guidance on transferring specific data.
Common Issues and Troubleshooting
I have two Sonix accounts. How can I avoid being double-billed for my subscription if I try to merge them?
To avoid potential double billing, please first identify which of your accounts currently has the active subscription. When you contact our support team regarding a merge, our Accounts Team will provide specific guidance on how to manage your subscriptions during the consolidation process.
I'm trying to take steps to prepare for a potential account merge. How do I make sure I'm working in the right Sonix account?
When performing any actions related to the potential merge, such as downloading files or reviewing information, please double-check that you are logged into the correct Sonix account you intend to use or close. Pay close attention to the email address displayed in your account settings to confirm you are in the right place.
Frequently Asked Questions
Can Sonix directly merge two accounts?
Direct, automated merging of accounts registered under different email addresses is not officially supported. However, our Accounts Team can evaluate requests on a case-by-case basis, especially depending on the number of files involved. Please contact our support team to initiate this process.
What factors determine if accounts can be merged?
Our Accounts Team will assess the feasibility of merging accounts based on various factors, including the number of files in the account intended for closure. We will provide specific guidance if any additional steps are required from your end.
Can subscriptions and credits be transferred between accounts?
If a merge is approved, the Accounts Team will provide instructions on how subscriptions and any remaining credits might be handled. You may need to take specific actions, which will be clearly communicated by the Accounts Team.
For further assistance, please contact Sonix support at [email protected] or through the chatbox located in the bottom right corner of our website.