Important Notes
You need to have a valid credit or debit card ready.
If your account is canceled, you’ll need to contact customer support to receive a payment link, as the regular payment button will be disabled.
Step-by-Step Instructions
1. Go to Sonix login page and use your registered email and password to access your account.
2. Navigate to the Billing section of your account.
3. Click ‘Update Billing’ and input your new credit or debit card information.
4. Click ‘Update Billing Information’ to confirm your new payment details.
5. Once saved, the system will automatically attempt to charge any outstanding invoices.
6. Monitor Access
If the payment is successful, your account access will be restored.
If the payment fails, your account may remain blocked until the issue is resolved.
7. If your account has been canceled and you can't see a payment button, contact our support team to request a payment link.
Common Issues and Troubleshooting
I updated my card, but the payment still didn’t go through. What now?
Make sure the card has sufficient funds and that it’s authorized for online or recurring payments. If the issue persists, contact your bank or try a different card.
Will I lose my data if my account is blocked or canceled?
No, your data is retained even if your account is blocked or canceled due to non-payment. Once your payment is processed, your access will be restored along with your data.
Can I switch to a different payment method if my card keeps failing?
Yes, you can update your billing details with a different credit or debit card in the billing section of your account.
Frequently Asked Questions
How many times will the system retry the payment?
The system automatically retries up to three times within one month. If all attempts fail, your subscription may be canceled.
My account was canceled. How can I fix this?
Contact customer support to request a payment link. Once payment is made, your account can be reactivated.
Can I still regain access after my account is canceled?
Yes. Once the outstanding charges are paid, and support confirms your account is restored, you’ll regain access.
For further assistance, please contact Sonix support at [email protected] or through the chatbox located in the bottom right corner of our website.