Important Notes
If your email is linked to a deleted account, our system will not recognize it at login.
Creating a new account with the same email may not work because of built-in protections to prevent misuse of free trials.
Our support team can help you regain access or recreate your account if needed.
Step-by-Step Instructions
Go to Sonix Login and enter your email address.
If you see “Email not found”, this means your account may have been deleted
Contact Support live chat or email and share the following details:
The email address you used
That you’re seeing an "Email not found" message
Whether you’d like to recreate your account
Wait for Confirmation
Our support team will review your request and let you know the next steps.
If restrictions prevent automatic recreation, we’ll assist you manually.
Common Issues and Troubleshooting
I tried signing up again but it didn’t work. Why?
This may be blocked by our trial protection system. Contact support so we can assist.
I don’t remember deleting my account. What happened?
It could have been deleted by a team admin or due to inactivity. Contact us for help.
Frequently Asked Questions
Why can’t I just sign up again with the same email?
For security and policy reasons, deleted accounts can’t always be recreated automatically. Our protections prevent repeated use of free trials.
Can I get my old data back?
If your account was deleted, recovery may not be possible. Please let us know what you’re trying to access, and we’ll do our best to help.
I didn’t delete my account—what happened?
In some cases, accounts may be removed by a team admin or automatically after inactivity. Contact support and we’ll investigate.
For further assistance, please contact Sonix support at [email protected] or through the chatbox located in the bottom right corner of our website.