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Why am I seeing “Your card has insufficient funds” when updating my payment method?

This article explains why “Your card has insufficient funds” happens and how to resolve it.

Richard Tampus avatar
Written by Richard Tampus
Updated over a week ago

Important Notes

  • This error message comes directly from your bank via our secure payment processor, Stripe.

  • It means that at the time of the attempted transaction, your card did not have enough available funds.

  • Once this error occurs, updating your card directly in the app will not work. You will need to use a secure Stripe payment link provided by Sonix.

  • If the issue persists, your bank may be blocking the charge for security reasons.

Step-by-Step Instructions

  1. Check your card balance - Make sure your card has enough funds to cover the payment.

  2. Contact Sonix Support to receive a secure Stripe payment link - They will provide you with a unique link that allows you to safely retry the transaction..

  3. Retry the payment using the Stripe link - Click the link and re-enter your payment details. You can use the same card or a different one.

  4. Contact your bank if needed - If the payment still doesn’t go through, contact your bank to check if they are blocking the transaction.

Common Issues and Troubleshooting

I saw the "insufficient funds" message. What should I do?

First, check that your card has sufficient balance to cover the payment. Once confirmed, contact Sonix Support, and they will provide you with a secure Stripe link so you can try again with a valid card.

Why did it still fail, even though I tried updating my card in the app?

Once this error appears, the app will no longer process payments. You must use the Stripe link.

Why did the payment still fail even though my card has funds?

Your bank may be blocking the charge. Contact them directly to approve the transaction.

Frequently Asked Questions

Why can’t I just update my card in the app?

After this error, payments can only be retried through a secure Stripe link for your safety.

What is a Stripe link, and is it safe?

Yes—it’s a one-time secure payment link used by thousands of businesses worldwide. It allows you to safely re-enter or update your payment information.

What if the Stripe link doesn’t work?

Contact your bank to check for restrictions on your card. You can also try using a different card if available.

Related Articles

How do I update my billing information?

For further assistance, please contact Sonix support at [email protected] or through the chatbox located in the bottom right corner of our website.

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