Important Notes
Reminder emails are sent 7 days before renewal, but they do not include the actual invoice.
Invoices are generated and emailed on the day of renewal.
Subscriptions automatically renew unless canceled before the renewal date.
On the Day of Renewal
Premium, Educational, and Non-Profit Discount Plans: These subscriptions renew automatically on the renewal date using the credit card saved on file. An invoice is also generated and emailed to the billing contact for your records.
Enterprise Plan: Enterprise subscriptions do not renew via credit card automatically. Instead, an invoice is issued directly to the customer on the renewal date, and payment is made through the invoicing process.
Common Issues and Troubleshooting
I didn’t receive the reminder email. What should I do?
Check your spam/junk folder and confirm that your billing contact email is correct in your account settings.
I can’t find my invoice after renewal. Where is it?
Wait a few minutes after the charge—sometimes invoices take a short time to generate. If it still doesn’t appear, contact Sonix Support.
Frequently Asked Questions
Can I get the invoice before the renewal date?
No. Invoices are only created and sent on the day of renewal.
How is billing handled for Enterprise plans?
Enterprise customers typically receive an invoice for payment, while other annual plans are billed automatically to the card on file.
For further assistance, please contact Sonix support at [email protected] or through the chatbox located in the bottom right corner of our website.