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How do I settle an outstanding invoice using the "Pay Now" feature?

This article explains how to pay an overdue invoice and restore access to your Sonix account using the built-in “Pay Now” feature.

Richard Tampus avatar
Written by Richard Tampus
Updated over 2 weeks ago

Important Notes

  • If your account is blocked due to an unpaid invoice but the subscription is still active, you can make a payment directly by logging into your Sonix account.

  • You do not need to contact support or request a separate payment link.

  • A “Pay Now” button will be visible when you log in.

  • Alternatively, you can go to https://my.sonix.ai/account/subscription/edit to update your payment method.

  • Once your card is updated and the payment succeeds, your access will be automatically restored.

  • This option is only available if your subscription is still active. If it has been canceled, the "Pay Now" option will not appear.
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Step-by-step Instructions

  1. Log in to your Sonix account.

  2. On your dashboard, look for and click the “Pay Now” button.

  3. Scroll to the bottom of the page to find the card entry field.

  4. Enter your new payment details and click Pay Now.

  5. The system will automatically process the payment.

  6. If successful, your Sonix account will be unblocked immediately and you’ll regain full access.

Common Issues and Troubleshooting

Why is the "Pay Now" button missing?

This typically occurs when your subscription has already been canceled. In this case, you’ll need to contact Sonix Support to request a payment link.

What should I do if my payment still fails?

Make sure the card details are correct, try another card, or contact your bank for assistance.

Do I need to email support for a payment link?

No, you can make the payment directly through your account. A payment link is only needed if your subscription has already been canceled.

Frequently Asked Questions

Will my card be saved for future use?

Yes, the new card you enter will become your default payment method for future billing.

Will I receive a receipt or confirmation?

Yes, once the payment is successfully processed, you’ll receive an email receipt. An updated invoice will also be available in your Sonix account.

What happens if I don’t pay?

Your account will remain blocked and may be permanently canceled due to continued non-payment.

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For further assistance, please contact Sonix support at [email protected] or through the chatbox located in the bottom right corner of our website.

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