Important Notes
Compressing a file permanently reduces the quality/size of the original media file stored in Sonix, but does not affect the transcript.
This action is irreversible. Once a file is compressed, the original high-quality media cannot be restored.
Bulk compression availability depends on your subscription plan.
Step-by-Step Instructions
How to individually compress a file
Log in to Sonix
Go to the desired file by clicking the file name
Click File > Transcript Details
4. Under File Quality, click Compress to save storage
5. A pop-up message will appear for confirmation:
“Are you sure you want to permanently compress your original file to save storage space?”
6. Click OK to proceed
How to compress files in bulk
Note: This is not applicable to Standard Pay-As-You-Go (PayG) plans.
Log in to Sonix
Click your name in the upper-right corner of your dashboard and select My Account
3. In the right panel, click Current Usage
4. Under Total Storage, click Compress all files to save storage
5. On the next page, under What would you like to do?, click COMPRESS ALL FILES
6. Click OK to confirm the action:
“Are you sure you want to permanently compress all of your files stored on Sonix?”
Frequently Asked Questions
Will compressing a file affect my transcript?
No. Compressing only reduces the size of the stored media file. Your transcript remains unchanged and fully accessible.
Can I reverse compression?
No. Compression is permanent and cannot be undone.
Why don’t I see the bulk compress option?
Bulk file compression is only available on select subscription plans, including legacy Premium plans and current higher-tier subscription plans. If you are on a Standard Pay-As-You-Go plan, files will need to be compressed individually.
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For further assistance, please contact Sonix Support at [email protected] or use the chatbox in the bottom-right corner of our website.