Important Notes
When you cancel your subscription, your account will revert to trial status at the end of the billing cycle.
You won’t see an option to downgrade to the Standard Plan during cancellation.
Step-by-Step Instructions
Open your preferred web browser and go to the Sonix login page.
Go to your “My Account” settings in the Sonix dashboard.
Select “Cancel Subscription.”
Click “Cancel My Subscription.”
You’ll be presented with two options:
Cancel my Subscription – Choose this if you want to proceed with canceling your account and compressing your media files.
Store Originals and Access – Select this if you’d like to keep your original files by purchasing the storage plan.
Make the selection that best suits your needs.
Common Issues and Troubleshooting
Why can’t I see the Standard Plan option when I cancel?
That’s expected behavior. After cancellation, your account reverts to trial status at the end of your billing cycle. Once you purchase hours, you’ll automatically be placed on the Standard (pay-as-you-go) Plan.
Why can't I access the original media files?
If you didn’t purchase the storage plan after canceling, you won’t be able to access the original media files. You will still be able to view your transcripts and play the media within the editor, but accessing the original files won’t be possible.
Frequently Asked Questions
If I subscribe to the monthly plan, can I cancel anytime?
If you subscribe to Sonix on a monthly basis (month-to-month), you can cancel anytime. There is no annual commitment.
Can I still transcribe after I cancel?
Yes, you can continue transcribing files until your cancellation takes effect. Any charges incurred during this time will be billed at the end of your billing cycle.
If I opted for the storage plan upon cancelling, can I still purchase hours on the Standard plan?
Yes, but only after your current billing cycle ends and the cancellation has taken effect. At that point, you’ll be able to purchase hours on the Standard (pay-as-you-go) Plan.
Will I be required to pay upfront if I choose to purchase the storage plan?
No. You’ll be automatically billed on your usual billing cycle using the same payment method from your Premium or Enterprise plan.
For further assistance, please contact Sonix support at [email protected] or through the chatbox located in the bottom right corner of our website.