What happens when I cancel my subscription?
When cancelling your subscription, you can choose between two options.
Option 1: Cancel My Subscription
Your subscription remains active until the end of your current billing cycle.
After your subscription ends, your account returns to trial status, and you can no longer upload new files for transcription under your previous subscription.
Your existing transcripts remain accessible, and you can play media within the transcript editor.
Your media files are permanently compressed, and the original-quality files cannot be recovered.
Option 2: Store Originals & Keep Access
Choose this option if you want to retain your original-quality media files after your subscription ends.
The Storage Plan costs $5 per month for every 50 GB of storage, or any portion thereof. Charges are not prorated, so 51 GB costs $10 per month.
The plan takes effect in your next billing cycle, with charges added to your next invoice using your existing payment method.
The Storage Plan preserves your original-quality media files but does not include transcription services.
For more information, see What is the Sonix Storage Plan and how does it work?.
Frequently Asked Questions
Can I continue transcribing after cancelling my subscription?
You can continue transcribing until your cancellation takes effect. Afterward, you can resubscribe through your account page or explore the available pay-as-you-go options.
Can I resubscribe later?
Yes. You can resubscribe through your account page. For Enterprise plans, contact Sonix Support.
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For further assistance, please contact Sonix support at [email protected] or through the chatbox located in the bottom right corner of our website.