Important Notes
Make sure you have access to the new email address, as it may be needed for account verification or future login communications.
Changing your email address does not create a new Sonix account. Your existing account and its associated data remain linked to your account.
Step-by-Step Instructions
Log in to your Sonix account.
Click your name in the upper-right corner of the page.
Select My Account.
On the right pane, under the Account section, click Update name or email.
5. Under Email Address, enter the new email address you'd like to use.
6. Enter your current password.
7. Click Save to apply your changes.
Common Issues and Troubleshooting
Why can't I change my email address?
Only users with Account Admin access can make changes to the account's name or email address. If you don't have Account Admin permissions, you won't be able to update this information. Please contact your account administrator and ask them to make the necessary changes. If you are already an Account Admin but still cannot update the email address, contact Sonix Support for assistance.
What if I no longer have access to my current email address?
If you no longer have access to your current email address, ask your account administrator to update it on your behalf. Only users with Account Admin access can change the email address associated with the account.
If you are the Account Admin and no longer have access to the current email address, please contact Sonix Support for assistance. Be prepared to verify your account information so we can confirm your identity and help process the update.
What if I don't see the option to change my email address?
Go directly to the Sonix Account Settings page and look for Update name or email. If the option is unavailable, you may not have Account Admin access. Contact your account administrator to request the change. If you are an Account Admin and still cannot see the option, reach out to Sonix Support for further assistance.
Frequently Asked Questions
Will changing my email address affect my transcripts and files?
Changing the email address associated with your account does not create a new account. Your existing account data remains associated with your account.
Can I use my new email address to log in?
Yes. Once your email address has been successfully updated, use your new email address the next time you log in.
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For further assistance, please contact Sonix Support at [email protected] or through the chatbox located in the bottom-right corner of our website.