Skip to main content
All CollectionsAccuracy of transcripts
Why is my transcript missing an entire speaker?
Why is my transcript missing an entire speaker?

Answers to how to fix your file when an entire speaker doesn't get transcribed

Taylor Jennings avatar
Written by Taylor Jennings
Updated over 5 years ago

In certain instances, audio only .mov files don’t work properly and a speaker can be lost. In order to fix the issue, you can export your file as an .m4a file in QuickTime. This can be done in the File > Export As > Audio Only

Also, please let us know ([email protected]) that your .mov upload didn't work so we can help.

Did this answer your question?