Important Notes
Adding your VAT number is optional but helpful for tax compliance or business accounting.
Once added, the information appears on all invoices automatically.
Step-by-Step Instructions
Log in to your Sonix account.
Click your profile icon (top-right corner) and go to My Account.
Within your account settings, go to the Billing History section and click ‘Customize Now’
You’ll see a text box labeled Custom "Bill To" section—enter your VAT number (and any other details you wish to include).
Click Update Bill To Section to apply the changes.
Common Issues and Troubleshooting
Why was the VAT number missing from my invoice?
Make sure you clicked the 'Update Bill To Section' button after entering the information.
I updated billing, but the invoice still shows old details.
Please refresh the page after updating, then try re-downloading the invoice. If the details still don’t reflect correctly, feel free to contact our support team for further assistance.
Frequently Asked Questions
Can I include other custom details, like an internal account number?
Yes! You can add any billing information in the Custom Invoice Billing section.
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For further assistance, please contact Sonix support at [email protected] or through the chatbox located in the bottom right corner of our website.