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I want to stop my subscription from auto-renewing, but still want access to my files
I want to stop my subscription from auto-renewing, but still want access to my files

How to stop your account from being billed automatically

Taylor Jennings avatar
Written by Taylor Jennings
Updated over a week ago

Premium and Enterprise plans (monthly & annual) renew automatically on the anniversary of the day you subscribe.

If you want to stop your account from auto-renewing, all you need to do is cancel your subscription. You can do that here: https://my.sonix.ai/account. This will stop you from being charged a subscription fee.

When you cancel your subscription you will be presented with two options:

1) Downgrade to the Standard Plan

If you downgrade to the Standard Plan, you will still have access to your transcripts. However, all media files in your account will immediately be compressed. You will be unable to retrieve any of your original media files.

2) Purchase the Storage Plan

To store and maintain the original quality of your media files, you can purchase the storage plan. The storage plan is $5.00 per month per 50GB.

If in the future, you want to transcribe more files, you can easily re-subscribe to Sonix on your account page: https://my.sonix.ai/account

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