Important Notes
Sonix does not provide refunds under any circumstances.
Every user receives 30 free transcription minutes to evaluate the service before making any paid purchases.
Once credit is purchased or transcription is processed beyond the free trial, that payment is non-refundable.
Step-by-Step Instructions
How Sonix’s Free Trial Works:
Sign up for a Sonix account—it automatically includes 30 minutes of free transcription.
Use those minutes to explore transcription features and evaluate whether Sonix meets your needs before committing to a purchase.
After your free minutes are exhausted, you'll need to purchase additional transcription credit or upgrade to a plan.
Any purchased credits or paid service usage is final and non-refundable.
Common Issues and Troubleshooting
Can I get a refund if I purchased transcription time but wasn't satisfied with the results?
Unfortunately, all purchases, whether transcription credits or subscription fees, are final. We offer free trial minutes so users can test transcription accuracy and ensure the service meets their needs before making a payment.
Can I request a refund if my audio had background noise or overlapping voices?
Refunds are not provided in these cases. We highly recommend using your free trial minutes to determine how well Sonix handles your specific audio conditions before purchasing.
Who can I contact if I have questions about charges or policies?
For any billing or policy-related inquiries, please reach out to our support team at [email protected]. We’re happy to help.
Frequently Asked Questions
Does Sonix ever refund after a purchase?
Sonix maintains a no-refund policy on all paid usage beyond the free trial. We encourage all users to take full advantage of the trial period to evaluate the service before making a purchase.
Why doesn't Sonix offer refunds?
To ensure our users are confident in their purchase, we provide a free trial that includes 30 minutes of transcription. This allows you to explore the platform and determine whether it meets your needs before committing to a paid plan.
What if my transcript quality is poor?
We recommend using the free trial to test the service with your typical audio files. If the transcription quality does not meet your expectations, Sonix may not be the best fit for your audio type.
Are there any exceptions to the refund policy?
All purchases are final, and we do not offer exceptions to the refund policy. The trial period is specifically designed to give users an opportunity to assess the platform before making a payment.
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For further assistance, please contact Sonix support at [email protected] or through the chatbox located in the bottom right corner of our website.