Important Notes
All users can access their invoices via the Sonix account portal.
For Premium or Enterprise team accounts, access to invoices may be restricted to designated Billing Administrators.
Step-by-Step Instructions
Log in to your Sonix account.
Click your profile icon (top-right corner) and go to My Account.
Within your account settings, go to the Billing History.
You’ll see a list of all your invoices and receipts, which you can view or download.
You can also view all your invoices directly at https://my.sonix.ai/account/invoices.
Common Issues and Troubleshooting
What should I do if I can't find any invoices?
Ensure you're logged into the account used to make the payments. If you're part of a team account, verify whether you’ve been granted Billing Administrator access.
What can I do if I need to manage billing but don’t have access?
If you don’t have access, you’ll need to ask your account owner or an Admin to add you as a Billing Administrator. They can do this by going to the My Account page, selecting Manage Billing, and clicking Create Billing Administrator. From there, they just need to enter your name and email address, then save the changes.
Why can’t I see invoices if I’m already a Billing Administrator?
Double-check that you're looking in the Invoices section and that you’re using the correct account. If issues persist, contact Sonix support for help.
Frequently Asked Questions
What can a Billing Administrator do?
They can view invoices, add or remove users, and update billing info. However, they cannot transcribe files or access transcripts.
Are there limits to who can access invoices?
Yes. Only account owners or designated Billing Administrators can view billing information.
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For further assistance, please contact Sonix support at [email protected] or through the chatbox located in the bottom right corner of our website.