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Where do I get my invoices & receipts?

This article explains how to access your invoices and receipts for all payments made to Sonix.

Taylor Jennings avatar
Written by Taylor Jennings
Updated this week

Important Notes

  • Invoices and receipts are automatically generated for all Sonix transactions.

  • You can view your full payment history in your Sonix account.

  • The billing process differs slightly depending on your subscription plan (Standard, Premium, or Enterprise).
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Step-by-Step Instructions

  1. Log in to your Sonix account.

  2. Go to ‘My Account’ > ‘Billing & Usage’ > ‘Billing History’

  3. All invoices, receipts, payments, subscriptions, transcription charges, adjustments, and refunds will be listed here.

Common Issues and Troubleshooting

I can’t find my recent invoices. Where should I look?

Make sure you are logged into the correct Sonix account that made the purchase. Go to https://my.sonix.ai/account/invoices to view all invoices and receipts.

I purchased transcription hours with the Standard Plan but don’t see a receipt. What should I do?

Check your Transcription Log to verify the usage and deduction of your pay-as-you-go hours. Also, confirm that the payment was successfully processed in your account’s Billing History section.

I purchased hours on the Standard plan. Why does my invoice show unpaid?

This appears to be an issue with Amazon Pay that we’re currently working to fix. Please contact the Sonix support team at [email protected] to request an updated invoice.

Frequently Asked Questions

How does billing work for Premium & Enterprise Plans?

Subscription fees are automatically charged every month or year on your billing cycle start date. Transcription costs are accumulated throughout the cycle and billed at the end of each billing period. However, if you cancel your subscription, any transcription costs incurred will be automatically charged to the card on file. Additionally, if your transcription costs exceed the $200 threshold during the cycle, your card will be charged immediately.

How does billing work for the Standard Plan?

The Standard Plan is a pay-as-you-go option with no subscription fees. You purchase transcription hours in advance, and these are deducted as you transcribe files. Transcription and translation are each billed at $10 per hour, and hours must be purchased in full-hour increments. You can track your usage in your Transcription Log.

For further assistance, please contact Sonix support at [email protected] or through the chatbox located in the bottom right corner of our website.

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