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How do I add users to my Sonix account mid-billing cycle?

This article explains how adding new users to your Sonix account mid-billing cycle works.

Taylor Jennings avatar
Written by Taylor Jennings
Updated over 3 weeks ago

Important Notes

  • Sonix charges accounts based on the number of users at the time of billing.

  • When you add users during your billing cycle, prorated charges are applied for those users.

  • You are charged for these additional users immediately upon adding them.

  • Charges for added users are calculated based on the remaining days in the current billing cycle.
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Step-by-step Instructions

  1. Log in to your account and on your homepage or dashboard, click the "Add User" button.

  2. Enter the new user's name and email address, and select their roles. Their permission level will depend on the role selected.

  3. Click "Invite New User via Email" to send the invitation.

  4. The invited user must check their email, accept the invitation, and set a password. If they don't receive the invite, advise them to check their spam folder.

  5. A prorated charge will be calculated based on the number of days left in your billing cycle.

  6. This charge is processed immediately upon confirmation.

Common Issues and Troubleshooting

Why was I charged immediately after adding a user?

Sonix applies prorated charges as soon as you add a user, based on the time left in your current billing cycle.

I added a user but I don’t see them listed. What should I do?

Double-check that the email address was entered correctly and confirm the user accepted the invitation. Try resending the invite if necessary.

I removed a user, but the charge still appears. Will I get a refund?

Removing a user does not trigger a refund because the account has already been billed for a set number of seats for the current billing cycle. At the start of your next billing cycle, the system will automatically adjust the number of seats based on the current number of active users to ensure accurate billing moving forward.

Frequently Asked Questions

How is the charge calculated for a new user?

The cost is prorated based on the number of days left in your current billing cycle.

Will the new user be charged again at the next billing cycle?

Yes, all active users are included in the next full billing cycle charge.

Can I add users at any time?

Yes, users can be added anytime during your subscription period.

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For further assistance, please contact Sonix support at [email protected] or through the chatbox located in the bottom right corner of our website.

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