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How do I add users to my Sonix account mid-billing cycle?

This article explains how to add additional users to your Sonix account during an active billing cycle, including how prorated charges are calculated and when billing adjustments are applied.

Written by Taylor Jennings

Important Notes

  • Sonix charges accounts based on the number of users at the time of billing.

  • When you add users during your billing cycle, prorated charges are applied for those users.

  • You are charged for these additional users immediately upon adding them.

  • Charges for added users are calculated based on the remaining days in the current billing cycle.
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Step-by-step Instructions

  1. Log in to your account and on your homepage or dashboard, click the "Add User" button.

  2. Add a user using one of the following methods:

    Option A

    Click your profile name in the top-right corner of the dashboard, then select “+ Add User” from the dropdown menu.

    Option B

    Click your profile name in the top-right corner of the dashboard, then select “My Account” from the dropdown menu. Under Multi-user Settings, select “Invite a new user”

  3. Enter the new user's name and email address, and select their roles. Their permission level will depend on the role selected.

  4. Click "Invite New User via Email" to send the invitation to the user.

  5. The invited user must check their email, accept the invitation, and set a password. If they don't receive the invite, advise them to check their spam folder.

  6. A prorated charge will be calculated based on the number of days left in your billing cycle.

  7. This charge is processed immediately upon confirmation.

Common Issues and Troubleshooting

Why was I charged immediately after adding a user?

When you add a user during an active billing cycle, Sonix applies a prorated charge for the remaining days in your current billing period. This charge is processed immediately when the additional user is added.

I added a user but I don’t see them listed. What should I do?

Check that the email address was entered correctly and confirm that the invitation was successfully sent. The user must also accept the invitation before they appear as an active user on the account. If needed, you can resend the invitation email.

I removed a user, but the charge still appears. Will I get a refund?

Removing a user does not trigger a refund because the account has already been billed for the number of seats included during the current billing cycle. At the start of your next billing cycle, your subscription will automatically adjust based on the number of active users on your account to ensure accurate billing moving forward.

Frequently Asked Questions

How is the charge calculated for a new user?

The cost is prorated based on the number of days left in your current billing cycle.

Will the new user be charged again at the next billing cycle?

Yes, all active users are included in the next full billing cycle charge.

Can I add users at any time?

Yes. Users can be added at any time during your subscription period. Any users added during an active billing cycle will be charged a prorated amount based on the remaining days in the current billing cycle.

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For further assistance, please contact Sonix support at [email protected] or through the chatbox located in the bottom right corner of our website.

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