Important Notes
Sonix is a fully automated system—no human accesses your files unless you give explicit consent.
Deleted files are permanently destroyed and cannot be recovered.
Sonix is SOC 2 Type 2 compliant, with continuous monitoring of internal security controls.
Your privacy and data security are built into Sonix’s platform—not added later as an afterthought.
Step-by-Step Instructions
How to Keep Your Data Secure on Sonix:
Only upload from trusted devices using secure networks.
Regularly delete files you no longer need from your Sonix account to ensure they are permanently destroyed.
Do not share your login credentials and enable two-factor authentication if available.
Contact support if you suspect unauthorized access or need to investigate an issue—Sonix will only access your files with your consent.
Common Issues and Troubleshooting
Can I retrieve a file I deleted from Sonix?
No. Once a file is deleted from your Sonix account, it is permanently destroyed and cannot be recovered.
Does anyone at Sonix see my files?
No. Your files are processed by an automated system. No one at Sonix views your files unless you explicitly authorize them to investigate an issue.
How do I know my data is secure with Sonix?
Sonix is SOC 2 Type 2 certified and uses Drata’s continuous monitoring platform to enforce security and compliance across 100+ controls.
Frequently Asked Questions
Where do you store my data?
All data is stored on Amazon Web Services (AWS) servers located in the United States. Sonix operates within enterprise-grade hosting facilities that feature robust physical security measures, including 24/7/365 monitoring and surveillance, on-site security personnel, and regular security audits.
We use server-side encryption with one of the strongest available block ciphers—256-bit Advanced Encryption Standard (AES-256)—to secure both our databases and your data at rest.
Where can I read more about Sonix’s terms, privacy, and security policies?
You can view the full policies here:
What happens when I delete a file?
The file is permanently and irreversibly deleted from Sonix’s systems. There is no backup or way to retrieve it.
Can I request someone from Sonix to review my file?
Yes, but only with your express consent. By default, all file handling is automated to ensure maximum privacy.
For further assistance, please contact Sonix support at [email protected] or through the chatbox located in the bottom right corner of our website.