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How do I contact Sonix?

Answer to how you can email or chat with someone at Sonix

Taylor Jennings avatar
Written by Taylor Jennings
Updated over 2 weeks ago

We’re here to help! Whether you need assistance with your account, billing, or have technical questions, our support team is ready to assist you through various channels.

Contact Options

Plan Type

Email Support

In-App Chat Support

Phone Support

Standard Plan

✔️

✔️

❌ Not available

Premium Plan

✔️

✔️

❌ Not available

Enterprise Plan

✔️

✔️

✔️ Callback upon request

📧 Email Support

💬 In-App Chat Support

  • Need quick help? Chat with us directly from your Sonix dashboard.

  • Look for the chat widget when logged in.

  • Available for All plans.

  • Sonix.ai website visitors are also welcome to use the chat box to contact us.

📞 Phone Support (Enterprise Only)

  • Enterprise customers can request a phone call during business hours.

  • To schedule a callback, please contact us via in-app chat or email.

Response Times

Our friendly and knowledgeable support team aims to respond promptly to all inquiries during our business hours, Monday through Friday, from 8:00 AM to 6:00PM Pacific Standard Time.

Languages Supported

Currently, we offer support in English only.

If you have any questions or need assistance, don't hesitate to reach out through any of the channels listed above!

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