We’re here to help! Whether you need assistance with your account, billing, or have technical questions, our support team is ready to assist you through various channels.
Contact Options
Plan Type | Email Support | In-App Chat Support | Phone Support |
Standard Plan | ✔️ | ✔️ | ❌ Not available |
Premium Plan | ✔️ | ✔️ | ❌ Not available |
Enterprise Plan | ✔️ | ✔️ | ✔️ Callback upon request |
📧 Email Support
For all inquiries, reach out to: [email protected]
💬 In-App Chat Support
Need quick help? Chat with us directly from your Sonix dashboard.
Look for the chat widget when logged in.
Available for All plans.
Sonix.ai website visitors are also welcome to use the chat box to contact us.
📞 Phone Support (Enterprise Only)
Enterprise customers can request a phone call during business hours.
To schedule a callback, please contact us via in-app chat or email.
Response Times
Our friendly and knowledgeable support team aims to respond promptly to all inquiries during our business hours, Monday through Friday, from 8:00 AM to 6:00PM Pacific Standard Time.
Languages Supported
Currently, we offer support in English only.
If you have any questions or need assistance, don't hesitate to reach out through any of the channels listed above!