Important Notes
Deleted files are not immediately removed from Sonix’s servers.
There is a short grace period after deletion before permanent removal.
Once files are permanently deleted, they cannot be recovered.
How Deletion Works in Sonix
Deleted files enter a temporary retention period for security and recovery reasons.
After this period, the file is permanently deleted and cannot be restored.
Sonix does not keep any backups of permanently deleted files.
Common Issues and Troubleshooting
I accidentally deleted a file. Can I get it back?
If it’s still within the 7‑day retention period, you can recover it by going to your Trash Folder and restoring it. After 7 days, the file is permanently deleted and cannot be recovered.
I can't find my deleted files—where did they go?
Deleted files are moved to the Trash Folder, where you can choose to restore them or delete them permanently.
Frequently Asked Questions
Can I change how long Sonix retains deleted files?
No. This retention period is managed by Sonix for data security and compliance reasons and cannot be customized.
Can Sonix recover a deleted file if I need it for legal or compliance reasons?
Sonix can only recover a deleted file if it’s still within the 7‑day retention window. Once a file is permanently deleted, it cannot be retrieved for legal or compliance purposes.
Where can I learn more about Sonix’s data policies?
Visit these links for more information:
For further assistance, please contact Sonix support at [email protected] or through the chatbox located in the bottom right corner of our website.