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How to Integrate Zoom with Sonix?

This article guides you through connecting your Zoom account to Sonix to automatically transcribe your Zoom meetings.

Taylor Jennings avatar
Written by Taylor Jennings
Updated yesterday

Important Notes

  • Requires both a Zoom account and a Sonix account.

  • Only cloud recordings from Zoom are transcribed—ensure “Record to the Cloud” is enabled in Zoom. Y

  • You can choose to transcribe all meetings automatically or pick recordings individually.

Step-by-Step Instructions

How to Set Up the Zoom Integration:

  1. In Sonix, go to the Zoom Integration section (right-side menu).

  2. Click Connect to Zoom and authorize Sonix via your Zoom account.

  3. Set your default meeting language and choose a folder in Sonix to store transcripts.

  4. Toggle Automatically transcribe new Zoom meetings if desired.

  5. Click Save and Apply to activate the integration.

How to Transcribe Existing Zoom Recordings:

  1. Any cloud recordings already in Zoom will show up in the Sonix Zoom folder.

  2. Click Transcribe next to a recording to start transcription.

  3. Once ready, click See Transcript to review it in Sonix.

How to Uninstall the Integration:

  1. Log in to Zoom and visit the Zoom App Marketplace → Installed Apps → Sonix.

  2. Click Uninstall to remove the integration.

Common Issues and Troubleshooting

Why don’t my Zoom recordings appear in Sonix?

Ensure your calls are recorded to the Zoom Cloud, not locally since Sonix only accesses cloud recordings.

How do I stop automatic transcription if I change my mind?

Go to the integration settings in Sonix, turn off Automatic transcription, and save.

What should I do if the transcription isn’t starting?

First, verify Zoom recordings are in the assigned folder. If “Transcribe” isn’t working, try re-authorizing the integration or reconnecting Zoom.

Frequently Asked Questions

Do I need to change Zoom settings before connecting?

No. just ensure “Record to the Cloud” is enabled before ending your meeting.

Can I choose which Zoom recordings to transcribe?

Yes. you can either enable automatic transcription for all recordings, or manually select which ones to transcribe.

Which languages are supported?

Sonix supports transcription in over 53 languages, including Spanish, French, German, Chinese, Arabic, and more.

Does disconnecting Zoom delete past transcripts?

No. Existing transcripts remain in Sonix, but new Zoom recordings will no longer sync after uninstalling.

For further assistance, please contact Sonix support at [email protected] or through the chatbox located in the bottom right corner of our website.
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