Here are a few suggestions:

  1. If the upload progress is not moving, refresh the page and try again
  2. Ensure there are no special characters in the upload
  3. Ensure you are uploading a file type Sonix accepts. You can see the file types we accept here: https://help.sonix.ai/uploading-to-sonix/what-file-formats-can-i-upload-to-sonix
  4. Ensure you have a strong Internet connection
  5. If you are not using Chrome, we recommend Chrome. It is the most bug-free browser on the market.
  6. If your file is very large, it can take much longer to upload depending on your Internet connection. In these cases we suggest you get up and grab a coffee or a glass of water while you wait.
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