Important Notes
Supported File Types: Sonix supports various audio and video formats, including .mp3, .mp4, .wav, .aac, .m4a, .mov, .avi, and more.
File Size Limits: Any file larger than 16GB will not be accepted. Ensure your file size is smaller than this limit.
Internet Connection: A stable and fast internet connection is crucial for successful uploads. Intermittent or slow connections can cause uploads to fail or time out.
Browser Compatibility: Sonix is designed to work with modern web browsers. Ensure your browser is up-to-date. However, we mostly recommend using Google Chrome.
Step-by-step Instructions
1. Check Your Internet Connection:
Verify that you have a stable internet connection. You can do this by trying to access other websites or running a speed test.
If your connection is unstable, try restarting your router or modem.
2. Try a Different Browser:
If you're experiencing issues with your current browser (e.g., Chrome, Firefox, Safari), try uploading the file using a different browser. This can help determine if the issue is browser-specific.
3. Clear Your Browser's Cache and Cookies:
Accumulated cache and cookies can sometimes interfere with website functionality. Clear them and then try uploading again.
Chrome: Go to Settings > Privacy and security > Clear Browse data.
Firefox: Go to Options > Privacy & Security > Cookies and Site Data > Clear Data.
Safari: Go to Safari > Clear History.
4. Disable Browser Extensions/Add-ons:
Some browser extensions (especially ad-blockers or security extensions) can interfere with file uploads. Try disabling them temporarily and then attempt the upload.
5. Check File Format and Corruption:
Ensure your file is in a supported format. If you're unsure, try converting it to a common format like .mp3 or .mp4.
If the file is corrupted, Sonix will not be able to process it. Try playing the file on your computer to ensure it's not corrupted. If it is, you might need to obtain a non-corrupted version.
6. Reduce File Size (if necessary):
For very large files, consider compressing the audio/video or splitting it into smaller segments if possible. There are many free online tools available for this purpose.
7. Try a Different Upload Method:
If you're using the drag-and-drop method, try using the "Browse files" button, or vice-versa.
Common Issues and Troubleshooting
I'm getting an "Upload Failed" error. What does this mean and how can I fix it?
An "Upload Failed" error can occur for several reasons. Common causes include an unstable internet connection, a corrupted or unsupported file, or browser conflicts. You can try checking your internet stability, verifying that your file plays correctly on your device, ensuring it’s in a supported format, and clearing your browser’s cache or disabling extensions.
Other reasons for this error include uploading files longer than 8 hours (Sonix accepts files up to 8 hours unless your account is enabled for longer uploads), uploading files larger than 16GB, using an unsupported link (refer to this article for details), attempting to upload the same file twice (rename the file before re-uploading), uploading a YouTube clip instead of the full video, using an incorrect URL, or file names that are too long and contain special characters. If you’ve reviewed all these factors and are still encountering issues, please contact our support team for assistance.
My upload is stuck and not progressing. What could be the problem?
If your upload is stuck, it's typically a strong indication of a slow or unstable internet connection. To resolve this, try restarting your router or modem, switching to a different Wi-Fi network if available, or performing an internet speed test to confirm your connection's stability.
I received an error saying my "File Size is Too Large." What are my options?
Sonix has a file size limit of 16GB per file. If your file exceeds this limit, your best options are to compress the audio or video file to reduce its size, or if feasible, split the large file into smaller, more manageable segments, each under 16GB. Many free online tools can assist with file compression or splitting such as audiotrimmer.com or video-cutter-js.com.
My browser keeps freezing or crashing when I try to upload a file. Why is this happening?
A browser freezing or crashing during an upload could be due to a browser-specific issue or because a very large file is straining your browser's resources. To address this, first try using a different web browser. Additionally, clear your current browser's cache and cookies, or consider reducing the file size of the audio/video you're trying to upload.
Frequently Asked Questions
What file formats does Sonix support?
Sonix supports a wide range of audio and video formats including .mp3, .mp4, .wav, .aac, .m4a, .mov, .avi, and many more.
My upload keeps timing out. What should I do?
This usually indicates an unstable internet connection. Check your internet, try restarting your router, or try uploading from a different network.
Related Articles
For further assistance, please contact Sonix support at [email protected] or through the chatbox located in the bottom right corner of our website.