Important Notes
Users on a trial account can upload only one file at a time.
Paid accounts can upload multiple files simultaneously from different sources.
You may upload files from your desktop, Dropbox, or Google Drive.
Ensuring your files meet format and size requirements before upload will reduce errors
Step-by-Step Instructions
Log in to your Sonix account.
Navigate to the Upload section or dashboard.
Choose your file source. If the files are on your computer, you can simply drag and drop them.
If the files are from Google Drive or Dropbox, you can select multiple files by holding Shift or Ctrl (Cmd on Mac).
Monitor upload progress; once complete, each file will be listed in your account for transcription or further action.
Common Issues and Troubleshooting
Why can’t I upload more than one file at once?
If you’re on a trial account, the system only allows uploading one file at a time. Upgrade to a paid account to gain multi-file upload capability.
What should I check if my files from Dropbox / Google Drive aren’t appearing?
Confirm that you have granted Sonix permission to access your Dropbox or Google Drive. Also, verify that the files are in a supported format and not protected or restricted.
What should I do if uploading multiple files causes errors?
Try uploading fewer files at once to isolate the problem. Ensure each file meets size and format limits. If the issue persists, contact support with error details.
Frequently Asked Questions
Which file sources does Sonix support for multiple uploads?
Do I get any extra steps after uploading multiple files?
Each uploaded file will be processed individually—you can then proceed to transcribe or manage them as usual.
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For further assistance, please contact Sonix support at [email protected] or through the chatbox located in the bottom right corner of our website.