Here are a few suggestions:
- If the upload progress is not moving, refresh the page and try again
- Ensure there are no special characters in the upload
- Ensure you are uploading a file type Sonix accepts. You can see the file types we accept here: https://help.sonix.ai/uploading-to-sonix/what-file-formats-can-i-upload-to-sonix
- Ensure you have a strong Internet connection
- If you are not using Chrome, we recommend Chrome. It is the most bug-free browser on the market.
- If your file is very large, it can take much longer to upload depending on your Internet connection. In these cases we suggest you get up and grab a coffee or a glass of water while you wait.