Important Notes
You must cancel your existing subscription before switching plans.
After cancellation, your current subscription remains active until the end of the billing cycle; you will not be billed again.
Once the subscription fully expires, you can begin purchasing transcription hours on the Standard Plan.
Standard Plan operates on a pay-as-you-go basis—no recurring charges or long-term contracts.
Step-by-Step Instructions
Switching from a Recurring Plan to Standard:
Log in to your Sonix account and visit your account page.
Go to the Billing & Usage section.
Click Cancel Subscription.
Allow your current billing cycle to complete—your account stays active until the end date.
Once your subscription expires, you can continue using the service by purchasing transcription hours on a pay-as-you-go basis under the Standard Plan.
Common Issues and Troubleshooting
I canceled my subscription, so why is my plan still showing as active?
Your subscription remains active until the end of the billing period. You will not be charged again once the plan expires.
Can I switch immediately to the Standard Plan and start buying hours?
You must wait until your active subscription fully expires before purchasing hours under the Standard Plan.
Will my transcripts or data be lost when I cancel the subscription?
No, your transcripts and data will not be lost. After switching to the Standard plan, you will retain access to all previously created transcripts and data. However, please note that the media files in your account will be compressed, and the original files will no longer be retrievable.
Frequently Asked Questions
Do I need to cancel my subscription to switch to Standard?
To switch to the Standard Plan, you'll first need to cancel your current subscription. This will prevent any future billing. Once your current billing cycle ends, your account will automatically return to trial status. At that point, you can purchase hours as needed, which will place you on the Standard Plan.
Is there any commitment with the Standard Plan?
No. The Standard Plan is fully pay-as-you-go with no recurring payments or contracts.
When can I begin purchasing transcription hours after cancellation?
You can begin purchasing transcription hours after your subscription expires at the end of your billing cycle
How can I subscribe again or upgrade my plan in the future?
You can re-subscribe to the Premium Plan at any time from your account page if you need recurring billing or access to additional features. For Enterprise Plans, please contact Sonix Support to request a custom quote and get assistance with setting up your plan.
Related Articles
For further assistance, please contact Sonix support at [email protected] or through the chatbox located in the bottom right corner of our website.